Field Service Software, Built for the Field

ServiceOps began with a simple observation. Service teams were doing good work, but hardly any of it was being recorded properly. Site checklists lived on paper. Attendance was confirmed over a phone call. Reports got typed up days later, if at all. The work was solid. The proof of it was not.

So we set out to build field service management software for multi site teams, the kind of business that sends the same crew to twenty different buildings in a month and needs a record of every one.

We looked at what these teams were already using, and none of it was built for them. Generic job scheduling software assumes one type of site and one type of visit. It has no concept of an SOP, or why it matters that a technician actually read one before starting. It cannot tell a client who walked into their building last Tuesday.